Making A Purchase

We hope you find it easy to buy from our site.

Add any items that you wish to buy into the shopping basket. Once you have finished shopping, click on "Checkout" and you will be asked for a few details that we need to be able to complete your order.

Secure Online Payments provided by PROTX.

We currently accept Visa, Mastercard, Switch, Delta, Solo, Visa Electron and Maestro.

On entering the checkout process, you will be directed to the PROTX Payment Page where you will be required to enter your card details. (look for the https:// and the golden padlock)

Once EcoBeauty Ltd has received your purchase request we will begin to process your order.

On completion of the payment transaction, you will be emailed a confirmation of your order.

If you wish to pay by cheque, choose the Cheque With Order option and send your cheque to us with your order form. Once your cheque has cleared, your order will be dispatched.

We will also accept payment by postal order.

Cheques/Postal Orders should be made payable to EcoBeauty Ltd and sent to:

If you need any assistance please email or call us on 0845 034 9000 (local rate).

Credit Card Security

Secure Online Payment Processing by PROTX

We currently accept Visa, Mastercard, Switch, Delta, Solo, Visa Electron and Maestro.

On entering the checkout process, you will be directed to the Secure PROTX Payment Page where you will be required to enter your card details.

You will see the "golden padlock" on the payment page when you come to enter your details. Also, the address in your browser will change from http:/ to https:/ This confirms a secure site.

Your credit card information is not held in any clear text on EcoBeauty Ltd's website

Contact us by email

The easiest way to contact us is by email. Being a web based business, we check our mail regularly and aim to respond to enquiries the same business day. Please send your enquiry to us via the Contact Us link.

Contact us by post

Contact us by telephone

If you want to talk to a real person, call us on 0845 034 9000 (local rate call). The best time to call us is Monday to Friday, 9am to 5pm, but if we don't pick up, you can always leave a message and we will call you back as soon as we can.

Complaints?

We haven't had any so far but contact us as above and we will respond to you promptly.

Please note that EcoBeautyShop will not be held liable for any damages, injury or illness caused by the misuse of any product. It is the sole responsibility of the customer to read all product instructions carefully and to ensure that the product is used in a safe and reasonable manner. EcoBeautyShop will not be held responsible for any damages, injury or illness that occur due to an allergic reaction, or as the result of any other unforeseen event.

Please use the Contact Us link on the website.

Feedback

Customer satisfaction is important to us and we would love to hear feedback from our customers.

Let us know what you think of:

• The website
• The products
• The purchasing system
• The information available
• Do you have any suggestions?
• Is there a product you are looking for but can't find?
• Contact us using the Contact Us link on the website.

Thank you.